We are not responsible for lost, stolen, or missing packages once shipped.
Damaged or missing items from your order must be reported within five (5) days of receipt of order. Please send us a photo if the product was damaged. You can use our contact pageor our email: support@themoonsunandstars.com. We will provide instructions for returning the damaged product and will issue a full refund or replacement at no extra cost to you.
In order to process your return or exchange, please give usthe following information:
Invoice number
Who Picked
Who Packed
Was the item checked off on the invoice/packing slip
If damaged, please include a photo
Merchandise will not be replaced by our supplier without prior approval, and so we need to have the information to process the exchange or credit your account.
We can accept returned items that are in resalable condition purchased less than 90 days ago.
Discontinued items are not credited.
Refused orders that are returned will be charged return shipping plus a $2 fee.
Returns over 3 months will be charged a 20% restocking fee.
Shipping charges for returns are the responsibility of the customer unless the item is defective or was sent in error.
